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Your most common questions, answered

inflatable pink flamingo

When is the pool open and can I swim naked?

The pool is open every day from 9 am to 9 pm during the high season (from mid-May to mid-October). Swimwear is optional in and around the pool. We remind you that it is prohibited to drink, eat, or smoke in the pool.

Wild Flowers

You say you are "éco-résponsable". What does that mean?

From energy efficient appliances, to watching our water consumption – we've put in place measures to help reduce our impact on the environment. During your stay you'll find tips and recommendations about how you, too, can help make a positive difference.

Dog by the Beach

Do you accept pets?

No, sorry! We love animals but not everyone does. So for the comfort of all guests, animals are not accepted.

Vaping

Can I smoke or vape?

Inside the house is completely non-smoking / non-vaping, but you're welcome to smoke / vape in the garden and next to the pool. We ask you simply to be mindful of other guests.

Couple Holding Hands

Can I invite friends or family to the house, garden or pool during my stay?

It is not permitted to invite non-paying guests into the common areas: the dining room, the garden and the pool.

Antique Car

Where can I park?

There are two free carparks near to the house: Parking de la Poustelle and Place du Foirail. You can find both of these easily on Google maps – be sure to include "Orthez".

Calendar

What is your cancellation policy?

If you cancel more than 15 days before your arrival date, you'll receive a full refund. If you cancel less than 15 days before your arrival date your 25% deposit WILL NOT BE refunded.

Still have more questions? Send us a quick SMS or WhatsApp on +33.6.36.14.26.58. or an email to etienne@jdr-orthez.fr

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